Industry Expertise

Healthcare is RJ10's deepest area of expertise. CEO Randy Casey spent years managing telecommunications for hospital and healthcare organizations before founding RJ10, and that specialized knowledge informs every aspect of how we serve healthcare clients today.

Assisted living facilities, skilled nursing centers, hospitals, and healthcare networks have telecom needs that are fundamentally different from other industries. Alarm lines, nurse call systems, fax services for medical records, backup internet for electronic health records, patient Wi-Fi, and administrative phone systems all require specialized management. A disconnected alarm line isn't a minor inconvenience, it's a life-safety issue.

RJ10 manages the complete telecom infrastructure for healthcare organizations nationwide. We maintain detailed inventories of every critical circuit, track every contract expiration, audit every invoice, and coordinate every service change with carriers. Our healthcare clients have instant visibility into their telecom footprint across every facility, which lines are active, what they cost, when contracts expire, and who to call when something goes down.

Hotels and hospitality properties are telecom-intensive environments. Guest Wi-Fi, in-room phone systems, commercial TV packages, point-of-sale connectivity, back-office communications, and security systems all rely on a complex web of telecom services, often from multiple carriers.

For hospitality groups managing multiple properties, the complexity multiplies. Each property has its own mix of carriers, contracts, and service configurations. Without centralized management, billing errors go unnoticed, contracts expire silently, and support issues take longer to resolve because no one has a complete picture of the infrastructure.

RJ10 provides the centralized telecom management that multi-property hospitality groups need. We maintain a master inventory of every service at every property, audit invoices across the portfolio, and negotiate bulk rates that single-property negotiations can't achieve.

Educational institutions — from K-12 districts to major universities — operate sprawling telecom environments that span multiple buildings, campuses, and sometimes entire regions. Administrative phone systems, classroom technology, campus Wi-Fi, research network connectivity, and emergency communication systems all require coordinated management.

The challenge is compounded by the institutional nature of education. Contracts often predate current staff. Knowledge of the telecom infrastructure lives with individuals rather than systems. When a long-tenured facilities director retires, decades of institutional telecom knowledge walks out the door.

RJ10 builds the institutional knowledge base that educational organizations need. Our master inventory captures every circuit, every line, every contract — ensuring that telecom management isn't dependent on any single individual.

Financial institutions operate under strict regulatory requirements that extend to their telecommunications infrastructure. Call recording, data transmission security, uptime guarantees, and disaster recovery all have compliance implications. Multi-branch banks and credit unions must maintain reliable, secure communication across every location while managing costs across a complex carrier landscape.

RJ10 understands the compliance-sensitive nature of financial services telecom. We manage contracts with SLA requirements appropriate for financial operations, ensure redundancy where regulations require it, and maintain the documentation that auditors need to verify telecom compliance.

Government and municipal organizations manage telecom infrastructure across diverse facilities — city halls, police and fire stations, libraries, parks, water treatment plants, and administrative offices. Each facility has unique telecom requirements, often served by different carriers under contracts negotiated at different times by different departments.

The result is a fragmented telecom landscape with limited centralized visibility. RJ10 brings order to this complexity by creating a unified view of the entire municipal telecom footprint, identifying consolidation opportunities, and managing all carrier relationships through a single point of contact.

Retail and multi-location businesses live and die by their connectivity. Point-of-sale systems, inventory management, security cameras, back-office communications, and customer Wi-Fi all depend on reliable telecom services at every location. When a circuit goes down at a retail location, transactions stop and revenue is lost.

For chains with dozens or hundreds of locations, managing telecom at scale requires a systematic approach. RJ10 provides the centralized management platform that keeps every location connected, every invoice audited, and every contract optimized — regardless of whether you have 10 locations or 500.